Privacy & Returns Policies

Privacy & Returns Policies

Privacy Policy

Who we are

Our website address is: https://sdbellsteacoffee.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We use contact forms to enable customers to get in touch with our office without revealing our public e-mail address.  When a customer fills in a form we retain a copy of the content, name and e-mail address for our own records.  Customers may be offered the chance to subscribe to our newsletter at this time.

All data sent via this website is encrypted using SSL.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google analuytics and jetpack statistics to better understand how customers are using our site.  No personal information is collected via these processes.

Who we share your data with

We do not share your data with any other third parties.  We use third party systems to process payments and to manage customer newsletters, however customer information is not used by these third parties for their own purposes.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

The Right to be Forgotten

If you would like to be removed from mailing you may unsubscribe from the lists using the links at the bottom.  Alternatively you can request to be removed from our shop systems Contacting Us here.

Additional information

How we protect your data

Your customer information is held on this website which is secured by multiple firewalls, security software and actively managed by the web developer (Blackdog Media).  All information transmitted to this website is encrypted by secure socket layer (SSL).

What data breach procedures we have in place

Should we become aware of a security issue we will notify the customer of the breach and take immediate action to rectify the issue.  Should action be required from the customer, we will provide direction as to the procedure necessary to do so.

What third parties we receive data from

We do not buy or receive information from third parties.

What automated decision making and/or profiling we do with user data

We may choose to offer products based on previous purchases or relating to products being browsed on our site to enhance the customer shopping experience.

Returns and Refunds Policy

Unfortunately we can not offer returns on teas and coffees, which are freshly blended, roasted and packed when purchased. On items of hardware, our goodwill returns policy states that you can return an item within 30 days of when you purchased it. If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange or a full refund. If it is unused, but not in its original packing, or if it has been used, the refund will be at the discretion of the shop management, and may, if upheld, take the form of a full refund or a shop credit voucher. This does not affect your statutory rights.

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    Call

    Phone: +44 (0)28 9047 1774
    Wholesale sales: +44 (0)7769 696 234

    Visit

    512-516 Upper Newtownards Road
    Knock, Belfast
    BT4 3HB

    Website designed and built by Blackdog Media

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